Privacy policy

Emerson Ecologics, LLC and its affiliates ("Fullscript," "we," "us" or "our") have created this privacy policy in order to demonstrate our firm commitment to your privacy. Please read this policy carefully to understand our practices regarding information gathering and use for this web site, www.emersonecologics.com (the "Site"). If you are using the Site on behalf of an individual other than yourself or on behalf of an entity, you represent that you are authorized by such individual or entity to act on such individual or entity's behalf and that such individual or entity acknowledges the practices in this policy. We may change or add to this policy, so we encourage you to review it periodically.

This Privacy Policy does not apply to the practices of companies unaffiliated with us or to parties that we do not employ or manage. We may also provide links to third-party websites and services that are outside our control; such third-party websites or services are not covered by this Privacy Policy. If you have any questions about the privacy practices of these parties, we encourage you to review their privacy policies or notices.

Last Update: February 15, 2025

Information We Collect.

This policy covers how we treat information that we collect and receive, including information you provide to us and information collected automatically through your use of the Site.

Information Provided By You. The information we collect on or through the Site may include:

• The Site's registration forms require users to give us certain information, like name, business name, business contact information, address, e-mail, and phone number, professional designations, and professional credentials. Information from registration forms is used to set up and administer your account, ship your purchases, and provide you with information about our company.
• The Site uses order forms for users to request information, products, and services. We collect certain contact and financial information in order to process orders, ship products, maintain records, and provide information about our company.
• Unique identifiers (like Customer ID and password) are collected from Site users to verify the user's identity, and for use as account numbers in our record system.
• Our online surveys ask users for contact information (like e-mail address). Contact information from the surveys is used to improve our services and to provide information about our company. Your contact information may also be used to send promotional material from some of our partners and to get in touch with you when necessary.
• If you contact us, we keep records and copies of your correspondence including your contact information in order to process, evaluate, and respond to your request.
• For promotions and sweepstakes, we collect certain contact information for administration purposes.

Automatically Collected Information. We may automatically receive and record information from you when you interact with the Site, including details of your visits, traffic data, Site features and pages viewed, search queries, your IP address, general demographic information, software and hardware attributes, unique device identifiers, browser type, Site crashes, clickstream behavior (including, for example, the pages you view and the links you click) and other system activity and logs. We use this information to administer and to improve the Site, and to deliver better, more personalized experiences to you.

Cookies. We may set and access cookies on your computer. We may also set and access device identifiers which could include IP address, user information (browser version, operating system type and version), and device provided identifiers. Once you log into the Site, we may recognize your device to provide you with a personalized experience, independent of your device settings. Other companies' use of their cookies and device identifiers is subject to their own privacy policies, not this one. We may also use pixel tags/web beacons to access our cookies inside and outside the Site and in connection with our services. We may use analytics service providers such as Google Analytics to collect information about use of the Site to help us analyze use of the Site and how to optimize the Site based on that data. Analytics service providers may also set cookies, which transmit data to the analytics service provider. To learn more about Google Analytics and how to opt out of their tool entirely, please visit the Google Analytics Opt-out Browser Add-on. Please note that blocking cookies may affect the availability and functionality of the Site and other websites.

We may partner with third parties to manage our advertising on other sites. Our third-party partners may use cookies or similar technologies in order to provide you with Fullscript's advertising based on your browsing activities and interests. This permits us to reach people who have previously visited our website and show them relevant advertisements when they visit other sites across the internet in the Google Display Network and Facebook Ads platform. You may be able to opt-out of customized Google Display Network ads by visiting the Ads Preferences Manager. To learn how to opt out of interest-based advertising, visit www.aboutads.info/choices and http://www.networkadvertising.org/choices/. When you opt out of receiving interest-based advertisements, this does not mean you will no longer see advertisements from Fullscript. It means that the online ads that you do see will not be tailored for you based on your particular interests. We may still collect information about you for any purpose permitted under this privacy policy, including for analytics.

Publicly Available Sources. We may collect data from publicly available sources and from other companies to help us supplement our records, improve the personalization of our service to you, and prevent or detect fraud.

Third Party Information. If you choose to provide to us with a third party's information, or if you access the Site on behalf of another person, you represent that you have the third party's permission to do so. Third parties may unsubscribe from any continued communication as a result of us being provided such information by following links in emails or by contacting [email protected].

We collect information as described above, specifically information that is provided by you or automatically collected from you by the Site, which may be considered "personal information." Personal information does not include publicly available information from government records and deidentified or aggregated consumer information.

Over the last year, we may have collected the following categories of personal information from you depending upon the device you are using and how you interact with us or use or interact with our Services, such as your:

• Identifiers: name, alias, address, phone number, email address, account name, or IP address;
• Protected classification information: Personal information categories as defined in applicable laws including age, sex, payment or other financial information, signature, and employment;
• Commercial information: records of products purchased, obtained, or considered;
• Internet or other similar network activity information: cookie data and information on a consumer's interaction with the Site;
• Geolocation data: the approximate location of devices or computers accessing the Site;
• Audio, electric, visual or similar information: such as phone calls and other communications with our customer service team, survey responses, reviews, or testimonials, or other information you type into open text fields on our Site;
• Professional Information: such as business or professional qualifications, or National Provider Identification numbers;
• Education information: such as education records provided by you and directly related to your account, maintained by an educational institution or party acting on its behalf;
• Sensitive personal information: account log-in information (if you make an account with us);
• Inference data: such as information about purchase preferences.

We obtain the categories of personal information listed above from the following categories of sources:

• Directly from you, for example, from forms you complete or products and services you purchase.
• Indirectly from you, for example, from actions, you take on our Site or through our services you use.
• From our subsidiaries and affiliates.
• From government entities.

How We Use Collected Information.

We may use the personal information we collect for one or more of the following purposes:

• Provide Products and Services: To create, maintain, and customize your account and fulfill or meet the reason you provided the information. For example, if you share your name and contact information to set-up an account or to ask a question about our Site, products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate subsequent Product orders or process returns. Additionally, we use your information to support core business functions, including training, research, and analysis, to improve our Site, products, services, and customer experience.
• Customer support: To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• Personalization: To personalize your experience on the sites and to send educational content, service information, promotional and other communications relevant to your interests via email or text message.
• Security and fraud prevention: To help maintain the safety, security, and integrity of our business, including our Site, services, databases, and other technology assets. This includes securing your account and preventing fraudulent activity.
• Legal and compliance: To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• Promotions: To send promotional communications related to our business.
• For any other purpose with your consent.

Sharing of Personal Information.

We do not sell personal information. We may share information about you with third party service providers, suppliers, vendors, or contractors, or the purposes of operating our business, delivering, improving, providing, and customizing our Site, business, and services, fulfilling orders, analyzing data, sending promotional and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise with your consent.

We may share information in the following ways:

• We may provide information to our suppliers, vendors, and other service providers to support the Site, business, and our services, such as order shipping, web hosting, and credit card processing, and these service providers are obligated to protect such information in a manner consistent with this policy and not use it for any purposes other than those for which they are performing for us.
• Amongst Fullscript affiliated entities for business purposes including, but not limited to, customer support, technical and business operations, and data processing and storage.
• We may work with other companies who place cookies, tags, and web beacons on our Site. These companies help operate our Site and provide you with additional products and services.
• We may also use third-party advertising networks to serve advertisements on our behalf.
• We respond to subpoenas, court orders, or legal processes (such as law enforcement requests), in response to a request for information by a competent authority, or to establish or exercise our legal rights or defend against legal claims.
• When we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Sale, or as otherwise required by law.
• In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company.

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

We provide information to service providers and restricted third parties in order to operate and improve the Site, provide requested services, and complete transactions. Our service providers and restricted third parties are prohibited from using the information we provide for any other purposes.

We may also make certain categories of personal information available in order to receive certain benefits or services, such as when we make browsing information available to third party ad companies (through third party tags on our Site) in order to improve and measure our ad campaigns and reach users with more relevant ads and content. In the preceding twelve (12) months, we may have shared the following categories of personal information, as identified in the table below.

Your Rights and Choices.

In accordance with applicable law, you may exercise certain choices and rights in connection with our products, services, and features as described in this section. Some of the rights may vary depending on your state of residence. To submit a privacy request, please see the instructions provided below.

Right to Opt-out of Profiling, Targeted Advertising, and Sharing. You may have the right to opt out of profiling, targeted advertising, and sharing of your personal information for cross-context behavioral advertising. In addition to the methods described below, you may opt out of targeted advertising and the sharing of your personal information for cross-context behavioral advertising by declining advertising cookies through the banner on our website. Importantly, we do not ever use sensitive personal information for targeted advertising or cross-context behavioral advertising purposes. Our personal information sharing does not include information about individuals we know are under age of 18.

Right to Know. You may have the right to request we disclose the following information:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or sharing that personal information.
• The categories of third parties with whom we share personal information.
• The specific pieces of personal information we collected about you.
• The categories of personal information disclosed for a business purpose, and for each category identified, the categories of third parties to whom we disclosed it.

The information requested will be provided in a portable, transferable, and usable format, such as PDF.

Right to Delete. You may have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your request, we will delete your personal information from our records unless an exception applies. We may deny your deletion request if an exception applies, such as if the information is necessary to complete the transaction for which the information was collected, detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, identify and repair errors and for various other reasons available under applicable law.

Right to Correct. You may have the right to request that we correct inaccurate personal information that we maintain, subject to relevant exceptions. You can always review and edit your personal information by logging into your Fullscript account.

Right of Non-Discrimination. We will not discriminate against you in any way if you choose to exercise your rights under applicable law.

How to Submit Requests. You can submit a request to us by either:

• Calling us at 1-800-654-4432
• Sending us an email at [email protected]
• Chatting with us once you are logged in to your account

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include your first and last name, email address, and mailing address.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information related to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing and Format. We endeavor to respond to a verifiable request within forty-five (45) days of its receipt. If we require more time (up to a total of 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to your contact address on that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

External Links.

We may provide links to third-party web sites and services that are outside our control and are not covered by this policy. If you have any questions, review the privacy policies on the web sites that you visit.

Security.

This Site has security measures in place to help protect the loss, misuse, and alteration of the information under our control. Your information is only available to you once you login to the Site. All transactions are conducted on a secure server, which means the information you enter will be encrypted. While we employ security technologies and procedures to assist safeguarding your personal information, no system or network can be guaranteed to be 100% secure and we do not guarantee its security.

The safety and security of your information also depends on you. Where you have chosen (or where we have given you) a password for access to the Site, you are responsible for keeping this password confidential. You are solely responsible for all uses of your password, even if such uses were not authorized by you. If you become aware of any unauthorized use of your password, you are responsible for contacting us immediately to request deactivation of your password.

Use of Chatbot.

We are committed to providing you with exceptional service and support. As part of this commitment, we offer an interactive chatbot service powered by Ada to assist you with inquiries and improve your experience with our Site and services. Ada uses artificial intelligence to understand and respond to your questions in real-time. It is designed to provide quick access to information on a range of topics, from order details to account support inquiries. The chatbot may collect certain personal data during the interaction including name, contact information, inquiry details, and any voluntary details provided during the chat. Personal information collected is used solely for the purpose of responding to your inquiries and providing you with relevant information and assistance.

Opt-Outs.

We provide users the opportunity to opt-out of receiving marketing information from us. Marketing emails you receive from us include unsubscribe instructions (usually found at the bottom of the e-mail) that you may use to opt out of receiving future marketing-related emails. We will still communicate with you for transactional or informational purposes as necessary.

You can set your browser to refuse some or all browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site may then be inaccessible or not function properly. At this time, we do not respond to "do not track" settings. To access and use the Google Analytics opt-out browser, go to https://tools.google.com/dlpage/gaoptout.

Data Transfer.

The Site is designed for users from and controlled and operated by us from the U.S. Your personal information will be transferred and maintained in our records in the U.S. The data protection and related laws and regulations of the U.S. may not be as comprehensive as those in the country from which you are accessing the Site. If you do not consent to this transfer, do not use the Site. We may also transfer your personal information between Fullscript offices in the U.S. and Canada.

Minors.

The Site is not intended for children under 18 years of age, and we do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Site. If we learn that we have collected personal information from a child under 18, we will delete any such information. If you believe we might have collected any information from or about a child under 18, please contact us.

Retention.

Our retention periods for information are based on business needs and legal requirements. We retain information as necessary, for the processing purposes for which the information was collected and any other permissible, related purpose. Once personal information is no longer needed, we ensure its secure disposal in accordance with applicable laws and our data retention policies.

Contact Us.

If you have any questions about this privacy policy, the practices of this Site, or your dealings with the Site, you can: email us at [email protected], call us at 800-654-4432, or write to us at Privacy Officer, 1750 Elm Street, Floor 12, Manchester, NH 03104.

Changes to This Policy.

We may update this policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account and/or by placing a notice on the Site. We engage in ongoing monitoring of our privacy practices to ensure compliance with this Privacy Policy and applicable laws, making updates as necessary to reflect changes in our data practices or legal requirements.

Nevada Residents.

Nevada consumers have the right to instruct us not to "sell" "covered information" as those terms are defined by Chapter 603A of the Nevada Revised Statutes. We do not currently "sell" "covered information" of Nevada "consumers," and we have no plans to do so. In the event we choose to sell covered information in the future, we will update this online privacy policy to provide an opportunity for Nevada consumers to be verified and exercise their opt-out rights under that law.

California Residents.

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident and would like a copy of this notice, please submit a written request to the address noted above. For workforce-related personal information collected from job applicants, contractors, and service providers, see the Personnel and Job Applicant Notice at https://fullscript.com/privacy.